FAQ

What is your cancellation policy?

There are no cancellation fees for appointments cancelled more than 24 hours before their scheduled time. Appointments cancelled within 24 hours will be charged 50% of the total price. If a client does not cancel and doesn't show up for their appointment they will be charged full price.

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What type of massage should I get?

Our Therapeutic Massage style is perfectly able to be customized to individuals needs. If you are interested but unsure of adding on Cupping or CBD these can be discussed with your LMT day of and can be added on to your session.

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Do you offer couples massage? 

We do not offer couples massage at this time.

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Do you offer packages?

We do not offer any packages at this time.

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What should I wear? 

We suggest wearing comfy clothes to your session. During your massage you may keep your underwear on or be fully bare. Your professional licensed massage therapist will use sheets to drape you properly. 

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Do you accept HSA cards?

We accepts all major credit and debit cards at this time. Some HSA cards do work with our system. If your HSA card isn't compatible with our system we'd have to charge your personal card. You'd then send in your invoice to get the cost covered by your HSA. Please check with your HSA before hand to see if this option works for you.

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What is your client conduct policy?

Encanto Massage is a member of Respect Massage. We hold ourselves to the highest standards of an ethical, boundary-driven practice. Respect Massage members have a zero-tolerance policy for solicitations of any kind. Jokes, innuendo, and inappropriate requests are taken seriously and will result in the swift termination of the session.

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